1 Introduction
499vet is a trusted online gaming platform in Bangladesh. We place the highest importance on our members' privacy. This Privacy Policy explains in detail what information we collect when you use the 499vet website or services, how that information is used, and the steps we take to keep it secure.
By registering or using 499vet's platform or services, you agree to this Privacy Policy. Please read it carefully before you start using the platform. If you have any questions, our support team is always ready to help.
Our primary goal is to keep your information completely secure and never share it with any third party without your consent. At 499vet, we believe that transparency and trust are the foundation of a lasting relationship.
499vet never sells your personal information to third parties. Your data is used solely to improve our services and personalize your experience.
2 What Information We Collect
499vet collects only the minimum information needed to provide our services. We never ask for unnecessary or excessive data. The types of information we collect and why are listed below.
| Type of Information | Example | Reason for Collection |
|---|---|---|
| Identity Information | Name, date of birth, national ID | KYC Verification & Age Confirmation |
| Contact Information | Mobile number, email address | Account Verification & Notifications |
| Financial Information | Mobile Banking/Nagad/Rocket Number | Deposit & Withdrawal Process |
| Device Information | IP Address, Browser, OS | Security & Fraud Prevention |
| Usage Information | Game History, Login Times | Service improvement and personalized experience |
| Cookie Information | Session cookies, preference cookies | Maintaining Website Functionality |
We only collect information directly from you — at the time of registration, when making a deposit, or when contacting support. We do not purchase or obtain your data from any third parties.
3 How Your Information Is Used
499vet uses your information only for specific, defined purposes. Your data is never used for anything else without your consent. The main reasons we use your information are outlined below.
- To create, verify, and manage your account.
- To process deposits, withdrawals, and transactions.
- To manage the KYC (Know Your Customer) verification process.
- To personalize your gaming experience and show you relevant offers.
- To detect and prevent fraud, money laundering, and other illegal activities.
- To provide customer service and technical support.
- To ensure the security and stability of the platform.
- To meet legal obligations and satisfy regulatory requirements.
- To inform you about bonuses, promotions, and special offers (with your consent).
- To improve website functionality and resolve bugs.
If you do not wish to receive promotional messages from 499vet, you can opt out at any time through your account settings. Please note that important transaction and security-related messages will still be sent.
4 Data Sharing & Disclosure
499vet never sells your personal data or shares it with third parties for advertising purposes. However, in certain specific circumstances, limited data sharing may be required — these are clearly outlined below.
- Payment processors (Mobile Banking, Nagad, Rocket)
- Law Enforcement Agencies (upon legal order)
- Fraud Detection Services
- KYC Verification Service Providers
- Advertisers or Marketing Companies
- Competing Gaming Platforms
- Social Media Platforms
- Data Brokers or Resellers
When information is shared for payment processing, only the data necessary to complete the transaction is transmitted. These third parties are required to comply with our privacy standards and may not use your information for any other purpose.
If 499vet receives a valid legal order from a law enforcement agency, we may be required by law to disclose certain information. Where possible, you will be notified in advance.
5 Cookie Policy
The 499vet website uses cookies to enhance your experience. Cookies are small data files stored in your browser that help remember your login details, save your preferences, and keep the site functioning properly.
- Essential Cookies: These are essential for the website to function properly. They are used for login sessions and security purposes.
- Functional Cookies: Used to remember your preferences and settings.
- Analytics Cookies: Used to collect information about how the website is used in order to improve our services.
- Security Cookies: Helps detect fraud and unauthorized access.
You can delete cookies or block new ones at any time through your browser settings. Please note that disabling certain cookies may affect the functionality of some features on the website.
6 Data Protection Measures
499vet follows industry-leading technology and practices to protect your data. Our security measures are continuously updated to stay ahead of emerging threats.
However, no method of transmission over the internet is 100% secure. You are responsible for keeping your account safe — use a strong password and never share it with anyone.
7 Your Data Rights
Every 499vet member has specific rights regarding their own data. We respect these rights and make every effort to fulfill any requests promptly.
Right to Access
You have the right to know what information we hold about you.
Right to Rectification
You may request correction of any inaccurate or outdated information.
Right to Erasure
You may request deletion of your information under certain circumstances.
Right to Restrict Processing
In certain cases, you may request that the processing of your data be restricted.
Right to Portability
You may request a copy of your data in a structured, portable format.
Right to Object
You may object to the use of your information for specific purposes.
To exercise any of your rights, please contact our support team. We typically respond to requests within 30 business days. Please note that we may be legally required to retain certain information for a specified period.
8 Data Retention Period
499vet does not keep your data longer than necessary. Each type of information has a defined retention period, after which it is securely deleted.
| Type of Information | Retention Period | Reason |
|---|---|---|
| Account Information | Duration of active account + 5 years | Legal Obligations |
| Transaction Records | 7 years | Financial Regulatory Requirements |
| KYC Documents | 5 years | AML Legal Requirements |
| Gaming History | 3 years | Dispute Resolution & Analytics |
| Support Message | 2 years | Service Quality Improvement |
| Log Files | 12 months | Security Monitoring |
Even after an account is closed, certain data may be retained for the periods specified above due to legal requirements. Once those periods expire, the data is permanently deleted.
9 Child Protection Policy
499vet strictly prohibits anyone under 18 from creating an account or using the platform. We do not knowingly collect or store any data belonging to minors.
- Age verification is carried out at the time of registration.
- Additional identity documents may be requested in suspicious cases.
- If a minor is identified, their account is immediately closed.
- Any data identified as belonging to a minor is deleted immediately.
If you are aware that a minor is using 499vet, please notify our support team immediately. We will take swift action.
10 Policy Changes
499vet may update this Privacy Policy from time to time. Any changes will be published on this page with a revised date. For significant changes, a notification may be sent to your registered mobile number or email address.
- A 7-day notice will be posted on the site before any changes take effect.
- Previous versions will be available in the archive.
- Continued use of the platform after any changes will be considered acceptance of the updated policy.
- If you do not agree to the updated policy, you will have the option to close your account.
11 Get in Touch
If you have any questions about our Privacy Policy or wish to exercise your data rights, please get in touch with us. Our team is available 24/7, every day of the week.